At AISIDA USA LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Refund Eligibility

To qualify for a refund:

• The item must be returned within 30 days of delivery.

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Please note that processing times may vary depending on your payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item, please contact us within fourteen (14) days after you receive your order. If you receive a defective item, please contact us within 7 days of delivery.

We may request photographs of the item to assist with the review process.

Upon verification, we will offer one of the following remedies:

• A replacement product

• A full refund

Non-Refundable Items

The following items are not eligible for refunds:

• Customized or personalized products

• Clearance or final-sale items

• Products damaged through misuse, neglect, or improper handling

• Gift cards

Return Shipping Costs

• If the return is due to our error or a defective product, AISIDA USA LLC will cover the return shipping costs.

• For all other returns, customers are responsible for return shipping expenses.

Contact Information

For refund inquiries, please contact:

Email: customerservice@aisidapetshop.com

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