AISIDA USA Limited Liability Company cares about how your Personal Data is used. We respect and value the privacy of everyone who visits https://aisidapetshop.com and will only collect and use Personal Data in ways that are described here, and in a way that is consistent with Our obligations and your rights under the law.

This Privacy Policy forms part of Our Terms of Use of Our Website and services. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Website. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

​    1.DEFINITIONS AND INTERPRETATIONS

In this Policy the following terms shall have the following meanings:

“Account”   
means an account required to access and/or use certain areas and features of Our Site;

“Cookie”   
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Our Cookies Policy;

“Personal Data” 
Means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Personal Data may include, but is not limited to, a name, email address, telephone number, mailing address, IP address, payment information, and other identifiers.

“Website/Site”   

 https://aisidapetshop.com;

“We/Us/Our”   
AISIDA USA Limited Liability Company.

   
    2.WHO ARE WE?

Our Website is owned and operated by AISIDA USA Limited Liability Company.
   
    3.WHAT DOES THIS POLICY COVER?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

   
    4. WHAT ARE MY RIGHTS?

You have certain rights regarding your Personal Data under applicable United States federal and state privacy laws. Depending on your state of residence, these rights may include:

• The right to know what Personal Data we collect about you;

• The right to access and receive a copy of your Personal Data;

• The right to request correction of inaccurate Personal Data;

• The right to request deletion of your Personal Data, subject to certain legal exceptions;

• The right to opt out of certain marketing communications;

• The right to request information regarding how your Personal Data is collected, used, and disclosed;

• The right not to be discriminated against for exercising your privacy rights.

If you would like to exercise any of these rights, please contact us using the contact information provided in this Privacy Policy.

If you have any questions, concerns, or complaints regarding our collection or use of your Personal Data, please contact us directly. We will make reasonable efforts to address and resolve your concerns in accordance with applicable law.

   
    5.WHAT PERSONAL DATA DO WE COLLECT?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-Personal Data (please also see 11. How We Use Cookies, below, on Our use of Cookies and similar technologies and Our Cookies Policy): name, postal address, email address, phone number, information regarding your preferences and interests, IP address, web browser type and version, operating system and anonymous information regarding pages of the website you have visited.

If you place an order with us, your payment information is not held by us as it is collected by Our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. Important: by submitting Personal Data manually or in electronic form to AISIDA USA Limited Liability Company and/or by using Our website you give your consent that all Personal Data that you submit may be processed by us in the manner and for the purposes described below.
 

    6. HOW DO WE USE YOUR PERSONAL DATA?

We collect, use, store, and process Personal Data in accordance with applicable United States federal and state privacy laws. We use Personal Data only for legitimate business purposes, including providing our products and services, processing orders, improving our Website, providing customer support, and conducting marketing activities.

We store the information you provide to us securely, either electronically or through other appropriate means, to help us improve our products, services, and customer experience. We collect only the Personal Data that is relevant, necessary, and appropriate for our business operations and the purposes described in this Privacy Policy.

When we collect your Personal Data, we will inform you of the purposes for which it is being used. These purposes may include:

• Processing, fulfilling, and delivering orders you place with us;

• Providing information regarding your order history, order status, and customer service support;

• Requesting your feedback, reviews, or opinions regarding our products and services;

• Administering promotions, contests, giveaways, surveys, and other marketing activities in which you choose to participate;

• Creating, managing, and maintaining your account and access to our Website;

• Improving our products, services, Website functionality, and overall user experience through analytics and customer feedback;

• Sending newsletters, promotional materials, product updates, and other communications that you have chosen to receive;

• Providing information about products, services, and special offers that may be of interest to you. You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails;

• Using Cookies and similar technologies for Website analytics, remarketing, personalized advertising, and performance measurement, as described in our Cookies Policy;

• Detecting, preventing, and investigating fraud, unauthorized transactions, security incidents, and other unlawful activities;

• Complying with legal obligations, enforcing our policies, and protecting our rights and interests.

With your consent, or where otherwise permitted by applicable law, we may contact you by email, telephone, text message, or postal mail regarding products, services, promotions, news, and special offers. We do not send unsolicited spam communications. You may opt out of receiving marketing communications from us at any time.

Third-party services, including Instagram, Facebook, Google, and other advertising, analytics, and marketing providers, may use Cookies and similar technologies when you visit our Website. These third parties may collect and process information in accordance with their own privacy policies. We do not control the activities of such third parties and encourage you to review their respective privacy policies.

If you have any questions regarding how we use your Personal Data, or if you wish to exercise your privacy rights, please contact us using the information provided in this Privacy Policy.

​

    7. HOW AND WHERE DO WE STORE OR TRANSFER YOUR PERSONAL DATA?

We are committed to maintaining the accuracy, security, and confidentiality of your Personal Data. We retain Personal Data only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Security Measures

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Data from unauthorized access, disclosure, alteration, misuse, or destruction.

Our servers, databases, and systems are protected using industry-standard security measures, including password protection, encryption where appropriate, secure network infrastructure, and restricted access controls.

Access Control

Access to Personal Data is limited to authorized employees, contractors, and service providers who require such information to perform their job responsibilities and who are subject to confidentiality obligations.

Storage and International Transfers

Your Personal Data may be stored and processed in the United States or in other countries where our service providers, business partners, or technology providers operate.

By using our Website and providing your information, you understand and agree that your Personal Data may be transferred to, stored in, and processed in jurisdictions outside of your state or country of residence.

Transfer Safeguards

Whenever we transfer Personal Data, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information and that such information is handled securely and in accordance with applicable privacy laws.

Contact Us

If you have any questions regarding how your Personal Data is stored, processed, or transferred, please contact us using the contact information provided in this Privacy Policy.

   
    8. WHO HAS ACCESS TO YOUR PERSONAL DATA?

We do not sell, rent, or share your Personal Data with third parties for their own marketing purposes.

We may share your Personal Data with trusted third-party service providers, contractors, business partners, and other organizations that assist us in operating our business and providing services to you. These services may include payment processing, order fulfillment, shipping and delivery, customer support, website hosting, analytics, advertising, marketing, and other business operations.

Where third-party service providers require access to your Personal Data, we provide only the information necessary for them to perform their services on our behalf. We require such parties to protect your Personal Data and use it only for the purposes for which it was provided.

We take reasonable steps to ensure that all third parties handling your Personal Data maintain appropriate security measures and comply with applicable privacy and data protection laws.

We may disclose your Personal Data when required by law, regulation, court order, legal process, or governmental request. We may also disclose information when necessary to protect our rights, property, customers, users, employees, or business operations, or to prevent fraud, security threats, or other unlawful activities.

In the event of a merger, acquisition, business transfer, reorganization, sale of assets, bankruptcy, or similar corporate transaction, your Personal Data may be transferred as part of the business assets involved in such transaction.

We may also share information when necessary to enforce our Terms of Use, protect the security and integrity of our Website, comply with legal obligations, or respond to lawful requests from public authorities.

If you have any questions regarding how we share or disclose Personal Data, please contact us using the contact information provided in this Privacy Policy.

    9. IT IS YOUR CHOICE

We will not send you marketing communications by email, telephone, or text message unless you have provided your consent, subscribed to receive such communications, or where otherwise permitted by applicable law.

When you submit Personal Data through our Website, you may have options to control or limit how your Personal Data is used.

We are committed to providing you with meaningful choices regarding the collection and use of your Personal Data, particularly for marketing purposes.

You may choose to opt out of receiving promotional emails from us at any time by clicking the "Unsubscribe" link included in our marketing emails or by contacting us directly.

You may also update your communication preferences through your account settings, where available.

Please note that even if you opt out of marketing communications, we may still send you service-related communications regarding your orders, account activity, security updates, or other important administrative matters.

If you have any questions regarding your communication preferences or privacy choices, please contact us using the contact information provided in this Privacy Policy.

    10. HOW YOU CAN ACCESS & AMEND YOUR DATA

You may request access to the Personal Data we hold about you and request corrections or updates to inaccurate information.

If you would like to access, review, update, correct, or delete your Personal Data, please contact us using the contact information provided in this Privacy Policy.

We may need to verify your identity before processing your request in order to protect your privacy and security.

We will respond to your request within a reasonable period of time and in accordance with applicable law.

In certain circumstances, we may be unable to fulfill all or part of your request if we are required to retain certain information for legal, regulatory, security, fraud prevention, or legitimate business purposes.

There is generally no fee for requesting access to or correction of your Personal Data. However, where permitted by law, we may charge a reasonable fee or decline requests that are repetitive, excessive, or manifestly unfounded.

If you have any questions regarding your Personal Data or would like to exercise your privacy rights, please contact us using the contact information provided in this Privacy Policy.

example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding. We will respond to your subject access request within one month of receiving it. Normally, We aim to provide a complete response, including a copy of your Personal Data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of Our progress.